Terms and Conditions

Emerald Lux - Electronic Cigarette

Effective April 28, 2010

BY USING THIS WEB SITE AND/OR PLACING AN ORDER THROUGH THIS WEB SITE, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS ("TERMS") STATED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE OR PLACE AN ORDER FROM THIS SITE. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AT ANY TIME WITHOUT NOTICE TO YOU. WE WILL POST ALL CHANGES TO THIS WEB PAGE. YOUR CONTINUED USE OF THE SITE AFTER SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR AGREEMENT TO THE CHANGE.

If you are under the age of 18 or if it is illegal to enter this site in your community, please leave immediately. By entering this site, you represent that you are at least 18 years of age.

1. REFUND / CANCELLATION POLICY

You may return the product within 14 days of ordering. If you cancel your order, your postage and packing fee will not be refunded.

In order for refunds to be issued, product must be sent back to us at the provided address. No item will be accepted for return if it is not accompanied by a valid RMA number. An RMA number can be obtained by calling Customer Service at (888) 412-6086 or send us an email at support@emeraldlux.com within the return period. If an item is returned without an RMA number then your item will not be accepted for return or refund. Once the product is received and checked by our warehouse, we will issue you the appropriate refund. The items must be returned in the same condition as received. Any damaged product may void issuance of refund.

3. TRIAL OFFER REFUND / CANCELLATION POLICY

You may return the product within 14 days of ordering. If you cancel your order, your postage and packing fee will not be refunded. After 14 days there will be a restocking fee

In order for refunds to be issued, product must be sent back to us at the provided address. No item will be accepted for return if it is not accompanied by a valid RMA number. An RMA number can be obtained by calling Customer Service at (888) 412-6086 or send us an email at support@emeraldlux.com within the return period. If an item is returned without an RMA number then your item will not be accepted for return or refund. Once the product is received and checked by our warehouse, we will issue you the appropriate refund. The items must be returned in the same condition as received. Any damaged product may void issuance of refund.

If you decide our product is not for you simply give us a call at (888) 412-6086 no later than 11:59 P.M. ET (Eastern Time) on or before the 14th day from your original order date. We will give you an RMA number to affix to the package. The RMA number has to be on the package, on the same side as the sending and receiving address. All components from the original package, in their original condition, must be included to receive a refund! Refunds will not be given on packages marked "Return To Sender" or returned without a valid RMA attached. Any other missing or damaged/unusable components will be charged per our price list on the Products page located on EmeraldLux.com. All returned products must be sent postage prepaid and post marked within 3 days of a RMA being issued by Emerald Lux to be considered for a refund. PLEASE NOTE THAT THERE IS A $10 RESTOCKING FEE ON ALL RETURNED PRODUCTS.

4. HOW TO CANCEL

To cancel and avoid further charges for the order shipment and/or to cancel enrollment in the auto delivery program, call our customer service line at  (888) 412-6086 , or sending us a message at support@EmeraldLux.com. Live customer service agents are available Monday thru Friday 7AM-4PM Pacific. Please have your order number available to cancel. Upon receipt of your cancellation request, you will not be charged for any shipments that have not already been sent.

If you decide to cancel, please send back the Emerald Lux e-cig Kit to:

5. WARRANTY

The product has a one year warranty. Should the product stop working for any reason, please send us back the product and we will ship you a new product for the price of postage and packing.

5. OFFERS FROM MARKETING PARTNERS

After you place an order through this web site, you may be offered the opportunity to review or purchase other products or services offered by us or one of our marketing partners. We may share personally identifiable information about you with our marketing partners in accordance with our privacy policy. You will not be obligated to review or purchase these other products or services. If you decide to review or purchase these other products or services, please be aware that they will be governed by terms and conditions separate from these Terms.

The warranty will not apply if the product is:

Used with incompatible products
Used for commercial purposes
Modified or tampered with in any way
Damaged by wear and tear, improper use, abuse, negligence, accident, acts of god or by any cause other than defective material or workmanship. This warranty does not cover consumable items such as cart-o-misers or products sold "as is". Warranty may be voided if Emerald Lux believes the products contained have been used in violation of the terms and conditions or in any violation of our guidelines. The warranty will be void if products are used with products not licensed or sold by Emerald Lux. The user assumes all responsibility for use with third party products. Valid proof of purchase such as bill of sale with the date of original purchase must be presented to obtain warranty services. Services are provided "as is" unless otherwise stated without express or implied warranty.

6. PRIVACY

Please review our online privacy policy for information about our collection and use practices with respect to your personal information provided through use of this site. Privacy Policy

7. LIMITATION ON LIABILITY AND DISCLAIMER OF WARRANTIES

By using this web site, placing an order, or participating in the auto delivery program, you agree that we and our owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, resulting from any use of the web site, the auto delivery program, or any product or service offered on this web site, any failure or delay by us in connection with the web site, the auto delivery program, or any product or service offered on this web site, the performance or non-performance of the web site, the auto delivery program, or any product or service offered on this web site by us, even if we have been advised of the possibility of damages. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, communications line failure, theft or destruction, or unauthorized access to, alteration of, or use of your information. Notwithstanding this disclaimer, if we are found liable for any loss or damage which arises out of, or is in any way connected with, any of the occurrences described in this paragraph, then our liability will in no event exceed, in total, the sum of 100.00.

8. ENTIRE AGREEMENT

These Terms make up the entire agreement between us and you relating to the this web site and the products or services offered herein and replace any prior understandings or agreements (whether oral or written) regarding the web site the products or services. If any of these Terms shall become invalid or unenforceable, the remaining terms shall remain in full force and effect.

PLEASE ALLOW 3-7 Days FOR DELIVERY.