Returns & Exchanges

Returns on Purchases from Shopping Cart

You may return your Emerald Lux Electronic Cigarette Kits within 14 days of delivery for a full refund* if the package is new and unopened. All the material which was included in the shipment must also be be returned. If you received the wrong package due to an error we have made, we will refund the full cost of the merchandise and shipping.

The 30-Day Refund Policy only applies to orders placed on the shopping cart. If you purchased the Emerald Lux starter kit as a trial offer the 30-day refund policy will not apply. Trial offers have a 14-Day Cancelation / Return policy in which an RMA will need to be provided by one of the customer care reps.

Call Toll Free: 1-888-412-6086
Office Hours: Mon-Fri 7am-4pm PST

Returns on Trial Orders

You may return the product within 14 days of ordering. If you cancel your order, your postage and packing fee will not be refunded. After 14 days there will be a restocking fee

In order for refunds to be issued, product must be sent back to us at the provided address. No item will be accepted for return if it is not accompanied by a valid RMA number. An RMA number can be obtained by calling Customer Service at (888) 412-6086 or send us an email at support@emeraldlux.com within the return period. If an item is returned without an RMA number then your item will not be accepted for return or refund. Once the product is received and checked by our warehouse, we will issue you the appropriate refund. The items must be returned in the same condition as received. Any damaged product may void issuance of refund.

If you decide our product is not for you simply give us a call at (888) 412-6086 no later than 11:59 P.M. ET (Eastern Time) on or before the 14th day from your original order date. We will give you an RMA number to affix to the package. The RMA number has to be on the package, on the same side as the sending and receiving address. All components from the original package, in their original condition, must be included to receive a refund! Refunds will not be given on packages marked "Return To Sender" or returned without a valid RMA attached. Any other missing or damaged/unusable components will be charged per our price list on the Products page located on EmeraldLux.com. All returned products must be sent postage prepaid and post marked within 3 days of a RMA being issued by Emerald Lux to be considered for a refund.

Call Toll Free: 1-888-412-6086
Office Hours: Mon-Fri 7am-4pm PST

The warranty will not apply if the product is:

Used with incompatible products.
Used for commercial purposes.
Modified or tampered with in any way.
Damaged by wear and tear, improper use, abuse, negligence, accident, acts of god or by any cause other than defective material or workmanship. This warranty does not cover consumable items such as cart-o-misers or products sold "as is". Warranty may be voided if Emerald Lux believes the products contained have been used in violation of the terms and conditions or in any violation of our guidelines. The warranty will be void if products are used with products not licensed or sold by Emerald Lux. The user assumes all responsibility for use with third party products. Valid proof of purchase such as bill of sale with the date of original purchase must be presented to obtain warranty services. Services are provided "as is" unless otherwise stated without express or implied warranty.